I’m currently a Design Lead at PwC Canada within the Experience Consulting Practice. I lead cross functional teams to help clients solve complex business problems using design.
DESIGNING A RETIRED MEMBER EXPERIENCE
Improving the user experience for retired members of a pension plan.
DESIGNING A CONCIERGE STORAGE SERVICE
Using service design and prototyping to define a new service for consumers
REPORTING AND DASHBOARD DESIGN
Human Centred Design and risk reporting aren’t usually seen in the same sentence but in this case, we applied design methodologies to improve risk reporting for a major Canadian Financial institution.
PAYROLL LEAKAGE APPLICATION DESIGN
Helping companies identify payroll leakages with Machine Learning and Data Visualization